Being able to communicate with your cloud hosting provider any time you have any sort of questions or experience any problems is really important and how quickly they'll answer and take action can be essential, particularly if your website is business-oriented, as longer downtime often means losing potential clients. The support options are, in addition a way to recognize actual providers from resellers. The second generally reply only to email messages or support tickets and you may need to wait for a day or longer in order to get a reply. In case the issue requires a few responses, you'll end up losing several days to get a problem fixed. When you use the services of an authentic and trustworthy hosting supplier, you'll be in a position to contact the support at any time and receive a prompt response no matter what the problem or the question is - customer, pre-sales or technical one.

24/7 Customer Support in Cloud Hosting

All of our cloud hosting offer you 24/7/365 pre-sales, customer and tech support, so no matter if you are inquiring for our website hosting services before you make a purchase or you're a current client and you have any kind of question or some issue, you will be able to contact us any time, including holidays and weekends. We have multiple channels to contact us - a couple of telephone lines around the world for your convenience plus live chat support for pre-sales, billing and general questions; email messages as well as support tickets for more technical issues or any troubles which require additional time to research and take care of. Unlike many other website hosting service providers, our trouble tickets feature a guaranteed max response time of just 1 hour, so regardless of what your issue is, it'll be resolved timely and you won't waste days so as to have something fixed.

24/7 Customer Support in Semi-dedicated Hosting

We know how crucial it is to get timely support, particularly if your website is not running efficiently for some reason. All of our semi-dedicated hosting include 24/7 customer and tech support, which means that in case anything happens, you can use plenty of ways to contact us - telephone line with several local numbers worldwide, live chat, email messages and tickets. The first two choices are for billing, pre-sales and general issues, so if you don't have an account yet, for example, you'll be able to find more details regarding our services, or we can assist you with simpler tech issues. The other two methods are for solely technical troubles or everything which is more time-consuming as it's quicker to track the conversation between you and our tech support crew. The warranted maximum answer time for them is merely an hour, the regular one - 15-20 minutes, so you will not need to wait for an entire day in order to get assistance like you may have to do when using the services of other providers.

24/7 Customer Support in VPS Hosting

In case you have a Virtual Private Server through us, you will be able to get in touch with us 24/7 for any server-related issue or forany issues and / or questions with regard to the pre-installed software the server comes with. If you haven't ordered a virtual private server package yet, you can learn more about our services by giving us a telephone call or by employing our live chat service. For more technical issues, you are able to send an e-mail message or open a trouble ticket from your billing Control Panel and you will receive assistance within a maximum of 1 hour irrespective of the time of the day, even on holidays and weekends. The typical answer time generally does not extend past half an hour. If you'd like to have assistance for third-party software, you're able to reap the benefits of the Managed Services upgrade that you can include to each and every VPS package and our administrators will help you with any set up or troubleshooting issue you may have encountered.

24/7 Customer Support in Dedicated Web Hosting

All dedicated server packages that we supply include 24/7 support through various means of communication and with a one-hour maximum response time guarantee. When you want to find out more about the packages or you have various billing or general questions, you are able to call one of the local numbers that we have around the globe or you may use our live chat service and speak to a live representative. For strictly technical difficulties which require assistance from a tech support person or an administrator, you are able to open a ticket from your billing Control Panel or you could send an e-mail message, as all of these channels are more appropriate to track a certain issue. The reply time for them rarely exceeds 30 mins, so that you can forget about having to wait for a full day so as to receive help. Our support service is available for all of the server-related matters, and the pre-installed software. In case you'd like to receive help with third-party apps, you can consider adding the Managed Services upgrade that we provide with all of the packages.