Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Supplying high quality support on–time is our top priority, so that we backup each cloud hosting plan with a 1–hour ticket response guarantee. Once you present a ticket or drop an e–mail, our client support staff will try their best to provide the most adequate remedy for your problem and to give you assistance promptly.

  • Top quality support service

  • A Top–quality Support Service

  • Our help and support service is delivered by a crew of experienced experts that are ready to reply to your questions immediately. You’re able to communicate with the support crew by opening a help support ticket from your Site Control Panel or by sending us an e–mail message. On business days, you may also contact us on the telephone or make use of the online chatting solution.

  • Intuitive help center

  • An Intuitive Help Section

  • TFS Website has included a complete education base into the Control Panel so you might have handy step–by–step guidance anytime. Each area of the Control Panel features its own contextual guide area showcasing a variety of how–to posts. We have also organized movies to offer you a better visual representation of the way in which to complete any given activity.