Phone Support in Cloud Hosting
We know that having the option to communicate with a live representative is rather important, that's why we have 3 support lines all around the world (USA, UK and Australia) and you are able to get in touch with us over the phone for 14 hours a day. If you consider getting one of our cloud hosting, for example, you can give us a call and find more about our services prior to ordering to make sure that we do meet all system requirements for your web sites. Following the purchase, you can contact us about any kind of sales and / or billing troubles you may experience, or get any kind of general or basic technical info that you need. We've tried to find the optimal balance between telephone and ticket support, so for solely technical issues you'll have to use the ticketing system, that will help you follow the communication and any new developments in the resolution of your issue.
Phone Support in Semi-dedicated Hosting
If you want more information about the semi-dedicated hosting that we provide, you'll be able to call any of the three support lines we have across the globe - in the United States of America, Great Britain and Australia. In this way, you'll be able to check in advance if our solutions are suitable for your web sites. If you're already our customer and you've got a semi-dedicated account, you will be able to get in touch with us over the phone for 14 hours every day about any billing or general matters. For strictly technical troubles you will be able to use our ticketing system to communicate with our tech support since someissues just require more time to be resolved, still we will assist you over the phone with a number of minor tech issues as well, saving you efforts and time.