You'll find plenty of cloud hosting companies on the market, but many of them are resellers that have minimal resources, especially when it comes to support. One way to distinguish them is the option to contact the company over the phone. The type of support that you'll receive through this particular method of communication will vary based on the service provider - several of them provide you with experienced telephone support, others offer common and customer support only as some issues are more time-consuming and it would be much easier to be resolved with a support ticket, particularly when the situation needs to be escalated. Still, it's good to find that you could always get in touch with your website hosting supplier as there're tons of small-scale matters that can be resolved easily and in a very timely manner with a call, not mentioning that you are able to get more info regarding the services before you become a client.

Phone Support in Cloud Hosting

We know that having the option to communicate with a live representative is rather important, that's why we have 3 support lines all around the world (USA, UK and Australia) and you are able to get in touch with us over the phone for 14 hours a day. If you consider getting one of our cloud hosting, for example, you can give us a call and find more about our services prior to ordering to make sure that we do meet all system requirements for your web sites. Following the purchase, you can contact us about any kind of sales and / or billing troubles you may experience, or get any kind of general or basic technical info that you need. We've tried to find the optimal balance between telephone and ticket support, so for solely technical issues you'll have to use the ticketing system, that will help you follow the communication and any new developments in the resolution of your issue.

Phone Support in Semi-dedicated Hosting

If you want more information about the semi-dedicated hosting that we provide, you'll be able to call any of the three support lines we have across the globe - in the United States of America, Great Britain and Australia. In this way, you'll be able to check in advance if our solutions are suitable for your web sites. If you're already our customer and you've got a semi-dedicated account, you will be able to get in touch with us over the phone for 14 hours every day about any billing or general matters. For strictly technical troubles you will be able to use our ticketing system to communicate with our tech support since someissues just require more time to be resolved, still we will assist you over the phone with a number of minor tech issues as well, saving you efforts and time.