One-Hour Response Guarantee in Cloud Hosting
If you’re using one of our cloud hosting and you’ve got a query or run into some obstacle, you can contact us 24-7-365 by submitting a trouble ticket or by writing an e-mail and we’ll make sure that you get an answer in no more than an hour. In case the issue can be sorted out, we will do it before we respond, whilst in case there’s something that you have to do on your end, we’ll provide you with all the necessary info – what settings to check, what workable solutions to try, and so on. Normally, you will get an answer within no more than half an hour, which means that waiting for hours and hours or even for more than 1 day to receive help is something inconceivable. Our one-hour reply time guarantee applies to any question that you might have – technical, general or billing.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server package from us, you can take advantage of our hyper-fast support service. You’ll get an answer to any support ticket posted through the hosting Control Panel or email sent to our customer and tech support team in no more than an hour. The response time is guaranteed and it’s valid irrespective of the issue – technical or billing. Often, it takes far less time to explore and rectify a problem. We’ll provide you with more information if the solution entails something that needs to be done on your end. In case you get in touch with us during weekends or holidays, the response time will be absolutely the same and because of the fact that our support team is working night and day, you’ll obtain instant assistance for practically any general, technical or billing issue regardless of what time of day or night it is.