A live chat is a real-time method of communication between a hosting company's support team and its customers. It is an efficient method to receive some info about the hosting services or have some issue resolved since you are talking to a live representative. The benefits of using a live chat service instead of calling or opening a ticket are the reduced chance of mistakes when you exchange data such as usernames or domain names, the more rapid response time because the communication is real-time as well as the fact that you don't need to stay on the chat all the time - you can do something else entirely while the agent examines the issue involved. What's more, you will be able to connect with a live chat room from any kind of computer which is connected to the Internet, avoiding the telephone costs that you will have to pay in case you're calling to another country.

Live Chat Support in Cloud Hosting

We supply a live chat assistance service for all cloud hosting that we offer and we are able to help you with almost everything live. In case you don't have an account with us yet, we are able to provide you with more info about the packages in order to help you to select the most suitable package. If you are a current customer, we're able to help you with any billing or general matter plus with multiple common technical troubles, for example an e-mail address installation in a desktop email client. When you are unable to call us for some reason or you are in a country where we do not have a local telephone number, the live chat will be the best choice to get in touch with us. Needless to say, some matters need longer time to analyze and test, therefore you will need to open a support ticket to our technicians, however, we're able to save you time and help you with quite a lot of problems on the chat.

Live Chat Support in Semi-dedicated Hosting

We provide a live chat service that is available to all of our potential and present clients. If you're thinking about a new website hosting account, you will be able to chat in real time to one of our representatives and get more info about our semi-dedicated hosting so as to select the perfect plan for your websites. If you already have an account with us, we will be able to support you in a very timely manner with general, billing and 1st level techmatters. Even though in certain cases you'll have to open a ticket as there're troubles that cannot be resolved on the live chat, we will be able to help you with various standard jobs, such as setting up an email account in an email client or redirecting one domain name to another one. As a result, you'll take advantage of quick assistance and you will save a long time.