In case you have ordered a hosting plan and you have certain queries associated with a given function/feature, or if you have chanced upon a certain issue and you require support, you should be able to contact the respective customer service team. All web hosting companies use a ticketing system irrespective of whether they provide other ways of contacting them along with it or not, since the most effective way to handle an issue most often is to open a ticket. This form of correspondence makes the replies exchanged by both sides simple to track and permits the tech support team representatives to escalate the case in the event that, for example, a server administrator should become involved. Most often, the ticketing system is part of the billing account and is not directly connected to the hosting space, so you’ll have to have no less than 2 separate accounts to get in touch with the customer care team and to actually administer the hosting space. Non-stop logging in and out of different accounts might sometimes be a drag, not to mention the fact that it requires lots of time for the majority of web hosting companies to reply to ticket requests.

Integrated Ticketing System in Cloud Hosting

Our cloud hosting feature an integrated ticketing system, which is an essential part of our custom Hepsia Control Panel. In stark contrast with other comparable tools, Hepsia will enable you to manage everything associated with the web hosting service itself in the exact same place – payments, website files, e-mails, support tickets, etc., avoiding the need to go through different interfaces. If you’ve got any pre-sales or technical questions or any problems, you can open a ticket with just several clicks without having to leave your Control Panel. During the process, you may choose a category and our system will present you with a number of informational articles, which will give you additional info and which may help you solve any given problem before you actually open a ticket. We guarantee a support ticket response time of no more than 1 hour, even in case it’s a weekend or an official holiday.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia Control Panel, which comes with all our semi-dedicated hosting, was designed with one aim in mind – that you should be able to manage everything associated with your semi-dedicated account from a single location and the trouble tickets aren’t an exception. Our ticketing system is built into the Hepsia Control Panel, so, in case you have an enquiry or run into a complication, you can get in touch with our support team right away without having to go through a totally different system. You can browse through your files or check a variety of settings in your account whilst submitting a new ticket or reading the reply to an older one. If you’ve got tons of tickets and you would like to track down a given one, you can make use of the clever search functionality, which is available in the Help section. We guarantee that you’ll obtain a response in no more than 1 hour irrespective of the essence of your question or issue.