Client Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Support Ticket Response Guarantee

  • All your support requests will be replied to in maximum one hour after the ticket or e–mail has been submitted. If your case requires further assistance from an admin, we’ll forward the trouble ticket or the email to the person on duty, in a timely manner and we will leave a note to inform you that more time will be needed for arriving at the best solution. And if you order our Admin Services package, all of the server administration services included there will be executed whenever you specify.

  • Top quality support service

  • A First–Rate Tech Support Service

  • Our client support staff will be available to you round–the–clock if you need help with our Site Control Panel or with any of the applications that we have pre–installed on your behalf on the dedicated web hosting server. And if you require assistance tackling the routine administration tasks on your dedicated server, you can take a look at the Admin Services package, that includes backup space, OS updates on a weekly basis, troubleshooting and installation services, server monitoring and rebooting procedures, etcetera.

  • Intuitive help center

  • A User–Friendly Help Area

  • Every Linux dedicated servers hosting package includes our cost–free Site Control Panel, which features a circumstantial knowledgebase plus a set of step–by–step video tutorials. Whenever you require help while working with the Site Control Panel, just click the Help or Videos buttons situated in the upper right corner.